Refund policy

Shipping

We do not ship outside of Australia. AD cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the review page in the checkout section of the site, so please ensure the details are correct.

We use Australia Post for all deliveries within Australia and the standard delivery guidelines of this service apply. AD will not be held accountable for late deliveries or loss or damage relating to late deliveries. Shipping costs are as shown in cart.

Cancellations

Should you wish to cancel your order, you must email us immediately. However, the majority of orders are dispatched within 1-2 days from the order date. Shipped order cannot be cancelled.

Acceptance of Goods

All stock is quality checked before shipping. The customer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the goods should there any issues.

Pricing

All prices are in Australian dollars and include GST. Prices are subject to change without notice.

Warranty Returns

Purchases from freedomoses.com.au are covered by a 30 day product warranty.

The warranty for Freedom Moses applies to defects in materials and workmanship for 30 days from the date of receipt of product. We do not consider a shoe to be faulty after more than a month of regular wear – this would be classified as general wear and tear

To return an item, you must email us at support@abyss.net.au and inform us of the reason for return. We will then provide you with further instructions and a Return Authority number (RA#). No goods will be accepted without a valid RA#.

All shipping costs associated with the return of faulty goods are the responsibility of AD and can be lodged through our return portal (RA# required).

Refunds

The goods can be returned for refund within 30 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels still intact. To return a product for refund, please email us at support@abyss.net.au and inform us of the reason for refund. We will then provide you with further instructions and a Return Authority number (RA#). When returning an item for refund, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the return of goods for refund are the responsibility of the consumer, these can be paid at a flat rate through our return portal (RA# required). Please note refunds can take up to 7 business days.